Refund Policy

Refund Window

You may request a refund within 14 days after purchase by contacting support@openclosedeyes.com, only if no credits from that credit pack have been used.

Used or Partially Used Credit Packs

Credits used for successfully completed photo restorations are not refundable.

If any credit from a purchased credit pack has been used, the remaining credits in that pack are generally not refundable unless required by law or separately agreed by support.

Failed or Blocked Processing

• Technical generation failures do not consume credits.
• Uploads blocked by safety checks do not consume credits.
• Generated results blocked by safety checks do not consume credits.
• A less satisfactory result caused by the original photo's blur, lighting, angle, occlusion, or resolution is not treated as a technical service failure.

How to Request a Refund

Email support@openclosedeyes.com with your account email, order reference if available, and the reason for the request. We aim to respond within 1 business day.